• How do I obtain access to book Hotels through www.huntingtontravel.net?
You are able to use the same login and password to access our Net Hotel Rates that you would use to book your Huntington Airfare. Visit us at www.huntingtontravel.net and click on Hotels. If you do not have a login and password to access our online Airfare engine please click here to sign up today.
• Can I book Hotels over the telephone with Huntington?
Huntington prefers that you book Hotel’s online through www.huntingtontravel.net to ensure access to your files. Our Hotel Desk is available from 9:30 am to 6:00 pm (Mon-Fri) EST to assist with any technical inquiries that you may have, we are also able to assist you with making a booking through our Hotel Desk directly should you encounter any difficulties.
• How many Hotels does Huntington offer?
Huntington offers 100,000 Net Hotel
Rates worldwide.
• Are the currencies relevant to the country the Hotel is booked in?
No, all Huntington Hotel prices are in Canadian Dollars.
• Are Huntington’s prices inclusive of all taxes?
Yes, our prices include all applicable Hotel taxes. On some occasions however, there may are certain Hotel’s which requires local or resort fees to be paid upon arrival. Bank service charges on credit card payments or cheque clearance charges are also included in our prices.
• Are all Huntington Hotel Rates commissionable?
All of our Hotel Rates are NET, therefore you can add whatever markup you want to the total cost. Huntington will then send your commission cheque for the markup amount to you in a timely manner along with your invoice and Gift Card or POINTS if applicable, or payment by cheque for the Net amount.
• Can Hotel Bookings be held on option?
Yes, typically Huntington Hotels can be held on option for up to 7 days provided that the check-in date is beyond that time period.
• What methods of payment does Huntington accept for Hotel Bookings?
Payments can be made by cheque or all major credit cards are accepted.
• Is there an advance purchase requirement to book Huntington Hotels?
A minimum of one day advance purchase is required to book a Hotel through www.huntingtontravel.net.
• How do I search by Hotel Name?
Simply enter in your search criteria, click on search and your Hotel results will display. To the left of your screen there will be an adjust search section where you can enter in the Hotel Name.
• How do I sort my search results?
Simply enter in your search criteria, click on search and your Hotel results will display. To the left of your screen there will be an adjust search section where you can use the drop down menu at the bottom to sort by Hotel Name, Price and Star Rating.
• How do I get more information on a Hotel offered through Huntington?
For further information on any Hotel you are able to click on More Info located beside the initial description of the property.
• When will I receive my Hotel voucher?
Hotel vouchers are provided immediately to the agent (online) once full payment is applied to the booking.
• What if I do not receive my Hotel voucher?
If you do not receive your Hotel voucher immediately after payment has been applied please email our Hotel Department at hotels@huntingtontravel.net or contact us at 905-820-2266.
• What if my client has lost their Hotel Voucher?
A client must carry a fully pre-paid Hotel voucher for any Hotel bookings made under Huntington and your client must present this voucher to the Hotel to be entitled for the services. Hotels will not provide accommodation for those clients not holding an official Travel/Hotel voucher from Huntington. No exceptions will be made under any circumstances. Please contact our Hotel Desk at hotels@huntingtontravel.net or 905-820-2266 or 1-800-563-8939 if you have lost or misplaced a Hotel voucher.
• Can I create my own Hotel voucher to give to my client?
No, Hotel vouchers issued by the Travel agent will not be accepted for any Hotels booked through Huntington.
• How do I find my previous bookings or bookings currently on hold?
Log onto Huntington Hotels and in the upper right hand corner click on My Bookings. Here you will be able to view any reservations that are on hold or that have been paid.
Note* To locate your Booking by Booking Number you will need to enter the Huntington Booking Number and NOT the Provider Confirmation Number.
• How do I remove a Hotel from My Bookings section if I do not want it?
If you are ready to make a booking or place a booking on option and you notice that there are several Hotel selections made you can remove any of the selections by clicking on Remove adjacent from the Hotel name.
• Why on occasion are there identical Hotel properties with different prices shown?
Occasionally when searching for a Hotel you may find 2 identical Hotels with 2 different prices. Hotels Rates are provided to Huntington from various suppliers, in these cases each Hotel rate is offered by a different supplier.
• Who do I contact regarding a complaint for a Hotel stay booked through Huntington?
Any complaints, claims or refunds on accommodation should be sent in writing to Huntington within 14 business days of the actual date of such occurrence.
Note* Hotel grading, descriptions & fast fact sheets provided under Huntington are developed by our supplier and are valid and accurate at the time of booking. However, Huntington or its suppliers assume no responsibility for any changes in grading, amenities or facilities at Hotels that have taken place without prior notice or knowledge.
• Can I cancel my Hotel Booking if I have already applied payment?
For cancellations received 7 or more days prior to the first check-in date, full refund is applicable, less an administrative fee of CAD $50.00 per booking will apply. If a confirmed booking is cancelled less than 7 days (Mon-Fri) prior to arrival date, unless specified otherwise under each Hotel product offered, 100% cancellation penalty shall be applied.
• Can my client obtain a refund or credit if he/she does not complete their full Hotel stay?
No, fully or partially unutilized Hotel accommodation or meals are 100% non-refundable.
• Can I change my Hotel booking after payment is applied?
An amendment fee of CAD $50.00 per person per Hotel is applied for any changes made to the existing bookings that are confirmed and vouchers have been issued. Also, any additional charges that the Hotel may impose will apply.
• Do I receive Gift Card’s for Hotels booked through Huntington?
Yes, Huntington offers a $10 Gift Card or 10 Huntington POINTS for any booking of 3 nights or more. Agents who wish to choose Gift Cards can select from Sears, Petro, HBC or Walmart Gift Cards. Those who wish to accumulate a POINTS balance should register for our Huntington POINTS program which can be found on our website www.huntingtontravel.net. Unfortunately, at this time Gift Cards and POINTS will not be awarded for bookings made through www.netfaresonline.com only for bookings made through Huntington directly.
• How do I know what the Check-in and Check-out times are for a Hotel?
Check-in and Check-out times vary with each Hotel. It is the Agent’s responsibility to remind guests that their Check-in time is generally 3-4 pm and Check-out time is between 11 am – 12 noon.
• I have called the Hotel directly and they cannot locate my booking, what do I do?
Certain Hotels will have a record of all guest reservations by name and can easily locate your booking when you call in, others however, do not release a guest name list until in some cases 24 hours prior to the guest checking in. In this case the Hotel will not have a record of your booking but merely a room blocked or reserved.
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